TERMS & PRIVACY
PLACING AN ORDER
You choose the Products - You enter your payment information and choose a delivery address - Authorization of payment - We send you a confirmation of the receipt of the order by email as soon as the payment has been processed;
PRODUCTION TIMELINE
All orders placed Monday-Friday (excluding holidays) will made and ready to ship within 5-7 business days from our studio in Vilnius, Lithuania. Delivery is made by LP express mailbox and Lithuanian post (www.post.lt)
When you create a personal account, you must also create a personal user name . You will be held responsible for all purchases made through your email adress and user name. Please double check that all information are entered correctly.
ORDERING
All our items are listed as “made to order” and are handmade. Every piece is dedicated and made to the person who ordered it, using old traditional skills. Type of such quality work takes time, so please note before ordering. It can take 5 to 7 working days to produce a product. We want your item to be perfect, so thank you for understanding!
PAYMENT
Payment can be made by Visa, MasterCard, American Express, Credit or Debit card. You can also choose to pay with PayPal. Payment will be debited and cleared from your account upon completion of the packing of your order by UNTAL. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.
PRIVACY POLICY
At UNTAL store your satisfaction is always our top priority, and protecting your privacy is an important part of our job, therefore we are committed to handle all personal information with the greatest care and accordance with the principles described below and in compliance with the applicable data protection laws.
Our privacy practices are in line with requirements set out in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from UNTAL shop.
This Privacy Policy does not apply to the practices of third parties that we do not own or control.
We may modify this Privacy Policy from time to time, so please review it regularly. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
COLLECTION, PROCESSING AND USE OF PERSONAL DATA
UNTAL obtain information about you when you use our website, buy from us, or contact us in any way (email, social media, calls, mail). We primarily collect your data when you buy from us, contact us about products and services, or if you register to receive our email newsletter or order.UNTAL collects, processes and uses your personal data only to the extent described below.
Your customer account
On the website, you have the option to set up a personal customer account for the online shop (hereinafter – the “my account”). You can save your personal information in your customer account for extra convenience when you make purchases in the online shop.
To open your personal customer account, UNTAL needs the following compulsory information: your email adress and user name. You can also save your postal address and telephone number to enable your orders to be processed. We will use your telephone number to arrange the delivery time with you if necessary.
Once you have registered successfully, you will automatically receive a confirmation by e-mail with link (if you didn’t get a letter with link, please check spam box, sometimes it goes there). The e-mail address you provide is also used as the access name for your customer account.
You can update your details at any time in the personal information section of your customer account.
Orders in the online shop
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information.
Orders with a customer account
If you have opened a customer account with us, you will be prompted to log in to your customer account with your e-mail address during the order process. You will be asked to enter a billing address, which can then be saved in your customer account and used for future orders. You can change or supplement the saved or new details at any time during the order process. With customer account you can also track your order journey.
Orders as a guest
You can contact us at any time using the contact form on the website. You can, for example, ask us whether a specific item is available or ask us to tell you as soon as a specific item becomes available again. We will collect, process and use the information that you provide in the relevant contact inquiry only to process your inquiry.
Contact inquiries
You can use the online shop without having an existing customer account. In this case, you can enter the information needed for us to process your order in the form entitled ‘Your Billing Address’ during the order process (title, first name, last name, postal address and e-mail address) and send these details directly to UNTAL.
Electronic newsletter
The website gives you the option of subscribing to our electronic newsletter. If you have given your consent, we will use your first name and your e-mail address – which you have saved either in your customer account or when placing an order as a guest or when signing up for the newsletter separately – to send you the latest offers, personalized advertising from us about our products, and news from UNTAL by e-mail. The newsletter provides information about new outfits and current product trends, tells you about our special events, promotions and competitions, and recommends products in line your interests, for example. When you have registered successfully for the newsletter, you will automatically receive an e-mail with confirmation. You can withdraw your newsletter consent and stop receiving the newsletter in future by using the contact details in Contacting us at any time. You can also unsubscribe from the newsletter at any time by clicking the unsubscribe link in the newsletter.
We use your personal data for:
to process your online orders, including contacting you with information on delivery status, delivery related problems, etc.
to process order returns;
to respond your queries;
communicating with you about orders, products, services, marketing offers and other information from UNTAL;
the purposes of recommending products to you;
the purposes of protecting our shop presence against misuse or improper use of our services;
the purposes of enabling third parties to carry out logistical, technical and other services on our behalf
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
Personal information sharing and disclosure
Information about our customers is important to our business, therefore we share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
COOKIES
Like many other websites, the UNTAL website uses cookies. A “cookie” is a small data file stored by your web browser on your computer’s hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on secured databases.
We use cookies to keep track of what you have in your basket and to remember you when you return to our site. It also tells us which website you came to us from. You can disable cookies on your computer by changing the preferences or options menus in your browser. However, it is possible that some parts of our Site will not operate correctly if you disable cookies.
Cookies helps us to improve our website and deliver a better more personalized service.
DURATION OF STORAGE
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 2 years.
YOUR RIGHTS
We will not contact you for marketing purposes by email, phone or text message unless you have given your consent. You can change your marketing preferences at any time by updating your account online, following the unsubscribe link in our emails, or by emailing us.
The Right to Object: In some instances, you may have the right to ask us to stop processing your data. This will be the case where we process your data because we have a legitimate interest in doing so (such as where we contact you to follow up on a complaint you made). This right does not always apply but you are always able to raise an objection to our processing and we will do our best to comply, where we are legally able to.
The Right to Erasure (The right to be forgotten): 1) In a similar way to how you can object to our processing your data, you have the right in some instances to have us destroy all the data we hold on you.; 2) We maintain and follow a retention policy and your data will not be held for longer than the defined retention period without good reason and without consulting our internal data privacy experts; 3) Nonetheless, should you want us to remove our records of your data prior to the end of our defined retention period, please contact us.
SECURITY POLICIES
UNTAL is committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.
We recommend that you take measures to better protect the information you provide online. Where we have given you (or where you have chosen).
TRANSFERS OUTSIDE EUROPE
The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We shall ensure that any such transfers are lawful and that your personal data is kept secure in accordance with the law.
KEEPING CHILDREN SAFE
UNTAL services are not directed to children under the age of 18 and we do not knowingly collect personal information from children.We know it is important to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible.Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us.
CONTACTING US
For purposes of EU data protection law, UNTAL is the data controller of your personal information. If you have any questions or concerns, you may contact us:
Email: info@untalstore.com
Phone: +37062944124
SHIPPING & RETURNS
All orders are cut, sewn, prepared and shipped from our studio in Vilnius, Lithuania (Europe).
Our items are listed as “made to order” and are handmade. Every piece is dedicated and made to the person who ordered it, using old traditional skills. Type of such quality work takes time, so please note before ordering. It can take 5 to 7 working days to produce your order. We want your item to be perfect, so thank you for understanding!You will receive the good news with a tracking number that your handmade order is on its way to you in an email from us. You can use this tracking number to check the status of your delivery on the homepage of the shipping service at any time.
PRODUCTION TIME
SHIPPING OPTIONS & DURATION
FREE STANDARD WORLDWIDE SHIPPING!
Free worldwide shipping!
STANDARD (Free worldwide shipping):
Europe Union usually 6 – 8 business days
UK usually 7 – 10 business days
US, Australia, Canada and other countries usually 8 – 12 business days
EXPRESS which costs 20 EUR:
Europe Union usually 1 – 3 business days
UK usually 2 – 4 business days
US, Australia, Canada and other countries usually 2 – 5 business days
We ship Monday through Friday and do not ship on Saturdays or Sundays.
Please note that we cannot guarantee delivery dates.
Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Lithuania. We are unable to provide tracking information beyond that supplied by the Lithuanian post.
Standard shipping does NOT include insurance.
Delayed shipping
Please note, shipping duration is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. UNTAL cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
If you don’t receive your order within 30 days, please write to us and we will start the investigation process with our post office. After investigation (in some cases it might take up to 90 days and this is beyond our control), if it appears that the parcel is lost, we will make a refund or send you new item(s)!
If your package has been lost in transit, please reach out us and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance.
*Please note that it usually takes more time than regularly for the orders to be shipped during the Christmas season. The shipping service/time of the packages are beyond our control.
**Shipping update for the FESTIVE SEASON: please note that during the festive season regular shipping via National Post Services is getting slower and with unexpected delays. Therefore, if you plan to receive your order by the Christmas time, we would recommend you to choose Express shipping option, which is a faster and safer way!
CUSTOMS AND IMPORTANT TAXES
Customer/recipient of an international shipment is responsible for payment of any duties, taxes and fees that may be applied by the destination country. We do recommend contacting your local customs for more information.
Please note that uncollected items are not refunded.
If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier, or if any customer refuses to accept the products on delivery, we reserve the right to charge for the cost of returning products to us.
SHIPPING ADRESS
All orders are shipped to your provided address during check out. We will not be able to change the shipping address once the order has been shipped.
RETURNS AND EXCHANGE DETAILS
Please contact us before ordering with any questions or sizing concerns. We are more than happy to help with sizing to ensure that you are completely satisfied with your purchase! However if item doesn’t fit as you had hoped or the fabric is not as you imagined please inform us and we will do everything what is possible to make it right!
We do accept returns and exchanges:
Please email us at info@untalstore.com within 14 days of receipt of your package with your intention to return your order. Please purchase “tracking” from your post office before returning item(s) and provide us with the tracking number. Once your item arrives back with us we will contact you to arrange a replacement item you are happy with or refund your money.
Note: shipping costs of returned items, including items for exchange, are at the buyer’s expense and will not be refunded. Shipping costs will also not be refunded for uncollected items and we cannot be held responsible for lost or stolen packages.
The items can’t be returned or exchanged:
custom orders (shorter/longer length, personalized items).
All items must be returned in a fully resalable condition, which means: unwashed, unworn with all labels and tags left attached. UNTAL reserves the right to refuse to refund money or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.